Our Difference

We understand the decision to transition to long-term care is one of the most important decisions you will ever make. We want to ensure your decision is a positive one. Below are some of our home’s points of difference:

The calendar is always full. You can be as active as you like.

For some people, the key to living better is filling every day with meaningful activities that bring people together, build bonds and create shared experiences.

Whether it’s tapping the power of music to engage a resident with dementia, attending worship services, participating in exercise classes, or reminiscing with a friendly volunteer, there’s always something going on at Heartwood. Check “News & Events”

Here, residents lead active and engaged lives.

This is home. Your home.

We want you to feel at home. We’ll support you in becoming an active and engaged member of your new community and enjoy life to the best of your ability.

We have a welcoming and inclusive environment.

Not only do we work very hard to integrate residents into our community and feel at home, we’re also committed to making families feel at home here too. The following are some of the measures we take to help our residents settle in and also help family members feel comfortable and get involved:

  • Meeting with Primary Caregiver
  • Meeting the Team (introductions with all department heads)
  • Guardian Angel Program (providing support and aids for a smooth transition to your home for residents and their families)
  • Welcome baskets
  • Welcome events
  • Personalize Your Room
  • Family involvement
  • Individualized Resident Care Plan
  • Residents Society
  • Family participation
  • Family function space
  • Family support (social worker supported group lunch for family members)
  • Friendship Social (regular welcome hosted to introduce new residents)
  • Monthly newsletters
  • Memorial services
  • Open-Door Policy

We connect you to the community.

Maintaining strong connections to others is essential to keeping people active and involved.

Getting you out into the community and bringing the community into our home is important to your quality of life. Here are some of the ways in which the residents and staff get involved with the community, and how the community connects with us:

  • Student placement opportunities
  • Community service opportunities
  • Community fundraising
  • Family Fun Day
  • Intergenerational Program
  • Alzheimer’s Society and United Way Partnership
  • City Food Drive
  • Adopt-A-Family
  • Holiday activities